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Telehealth

At Kind Tide Counselling, appointments can be held online through secure and easy-to-use Telehealth video calls via Cliniko. This service allows you to have your counselling session from the comfort of your own home, using a phone, tablet, or computer, no downloads or special software required. Sessions are fully encrypted to protect your privacy, and you’ll simply receive a secure link to join. Telehealth offers a flexible and accessible way to receive the same level of care as in person, especially when attending on-site isn’t possible.

Private Health Rebates

We want to make counselling accessible and supportive for our clients. If your health fund policy covers counselling, you may be able to claim rebates for your sessions.

We are registered with the following health funds:

Police Health Fund, Emergency Services Health, Phoenix Health, St Luke’s Health, GMHBA, see-u by HBF (telehealth only), Teachers Union Health, AIA, Doctors Health Fund, and Westfund.

Please note: Rebates depend on your individual policy, so we encourage you to check your coverage with your provider before booking.

Cancellation Policy

Your appointment time is reserved just for you. We understand things come up and life can be unpredictable.

24 hours’ notice: Please give at least 24 hours’ notice to cancel or reschedule.

Late cancellations / no-shows: Appointments cancelled with less than 24 hours’ notice will incur a 50% cancellation fee.

Emergencies: We understand unexpected events happen — if this occurs, please contact us as soon as you can.